Frequently Asked Questions

Q:

What web browsers are compatible with ADT Select?

A:

ADT Select is compatible with the following web browsers:

• Internet Explorer 6, 7 & 8
• Firefox 2, 3 & 4

ADT Select may also run on other web browser configurations (ie. Safari or Chrome), however they are not currently supported.

Q:

Is any additional software required to use ADT Select?

A:

ADT Select distributes report documentation in Portable Document Format (PDF) and in Microsoft Excel document format (XLS). To best view these files, please ensure your system is running software capable of reading these formats, such as the below recommended products:

• Adobe Acrobat Reader 5.0 or later
• Microsoft Excel 97 or later

Q:

Do I need to change any PC settings to access this website?

A:

No PC setting changes are required to access this website.

Q:

Why did ADT change the format of the website?

A:

The site was reorganized to be more user friendly and intuitive.

Q:

Why has my login stopped working?

A:

Logins for the ADT Select portal are not designed to expire. If you are unable to login you can utilize the I Forgot My Password link located on the Login page to request a secure password reset. If you are still experiencing difficulties please contact the Web Services group directly at 1-888-789-2523 (adtselecthelp@adt.ca) for additional assistance.

Q:

What information do I need to enroll into ADT Select?

A:

Enrolling into ADT Select requires some additions to your account record, and requires that you speak with a local sales agent to add the service for your location(s). Please contact the ADT Sales center at 1-800-238-2727. Once you have completed the application process an agent from the Web Services group will contact you directly to provide your login credentials and offer complimentary training on use of the website.

Q:

What if I'm not able to login to ADT Select?

A:

If you are unable to login you can utilize the I Forgot My Password link located on the Login page to request a secure password reset. If you are still experiencing difficulties please contact the Web Services group directly at 1-888-789-2523 (adtselecthelp@adt.ca) for additional assistance.

Q:

I can't remember my password, how can I reset it?

A:

The I Forgot My Password link located on the Login page can be used to request a secure password reset. If you are still experiencing difficulties please contact the Web Services group directly at 1-888-789-2523 (adtselecthelp@adt.ca) for additional assistance.

Q:

My new location is under construction, when can I enroll this account?

A:

New accounts should be added to your profile automatically if ADT Select DataSource is provided. If you have a location which does not come online automatically, please contact the Web Services group directly at 1-888-789-2523 (adtselecthelp@adt.ca) for additional assistance.

Q:

How can I download and print the help files?

A:

ADT Select help documentation has been created in a PDF format downloadable for customer use. Please see the ADT Select Help pages for documentation applicable to your request, or contact the Web Services group directly at 1-888-789-2523 (adtselecthelp@adt.ca) for additional assistance.

Q:

Where can I see how many Burglar Alarms I had?

A:

The Account Statistics area on the main login page contains a count for how many systems have experienced recent alarm activity. You may drill down into this item to identify what types of alarm activity have occurred, and drill down further to identify which locations are experiencing alarm activity. You may also run a user customized report at any time to retrieve detailed data regarding the alarm activity for single/multiple locations. If you have any questions or concerns please contact the Web Services group directly at 1-888-789-2523 (adtselecthelp@adt.ca) for additional assistance.

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Q:

How often does the data refresh?

A:

Information displayed on the ADT Select website is retrieved automatically on each page refresh. This means that your activity display (on the main page) is accurate up to the last page refresh at all times. Report data is timestamped with each transmitted item and will retrieve valid data up to the minute the report is run.

Q:

How do I get my Open and Close report?

A:

Open and Close reports can be retrieved by running one of the 'One-Click' Open/Close Occurrence reports, or by visiting the Reports area of the ADT Select website.

Q:

How do I print my activity reports?

A:

You may print in one of two ways:

• After running a report, use the browser's Print button.
• Download the report to your PC and print the report in whichever format was requested (PDF/Excel).

Q:

How long are reports available for?

A:

Reports run from ADT Select are stored indefinitely in your Report Inbox until you delete them. Users have a limit of 10MB of storage data per login, after which the Inbox must be emptied before new reports can be requested.

Q:

How far in the past can I view alarm activity?

A:

You can view the past 13 months of alarm activity.

Q:

Can I set up reports to run automatically?

A:

Yes. Any report available on the ADT Select website can be configured to run on a scheduled basis, emailing information directly to you either daily, weekly or monthly. You can see our ADT Select Help section for documentation on Reports, or contact the Web Services group directly at 1-888-789-2523 (adtselecthelp@adt.ca) for additional assistance.

Q:

Can I email my reports to different email addresses?

A:

Yes. Any scheduled report can be emailed to any number of additional CC addresses, in addition to the primary address selected from your user profile. Additionally, any manually generated reports can be forwarded to multiple CC addresses in addition to a primary address selected from your user profile.

Q:

How do I know if the alarm signals in my report were received while the system was on test?

A:

All signals received while a system is On Test are identified by a '*Test' label in the Zone Comment field.

Q:

Can I add a schedule?

A:

No, you cannot add a Permanent schedule, but you can edit any existing schedules. You may also add, modify and delete unlimited Temporary Schedules.

Q:

When modifying my schedule, should I use my business hours for the Open and Close times?

A:

Open and Close times should match the times the alarm systems is turned on (armed) or turned off (disarmed).

Q:

What is a temporary schedule?

A:

A temporary schedule is a way of modifying your schedule on a temporary basis without altering the permanent schedule. Example might be extra late hours due to inventory or holiday hours.

Q:

Is there a way that I can update the holiday schedule for multiple locations at the same time?

A:

Currently the holiday can only be updated for one system at a time.

Q:

Can I delete a user code from ADT Select?

A:

No. User codes are programmed into your system's control panel? If you require the user code to be deleted or changed in the alarm panel, you must contact the ADT Customer Monitoring Center by phone at 1-877-290-3282 Option 6 or by email at cambridgedata@adt.com.

Q:

I've changed the name of my location, how do I do this in ADT Select?

A:

Changes to the name of the business or address are contractual issues and must be handled through your local Sales and Service Office or your Account Manager.

Q:

My business phone number changed? Where can I update it?

A:

Premise phone numbers cannot be changed through the website at this time. Please contact the Web Services group directly at 1-888-789-2523 (adtselecthelp@adt.ca) for additional assistance.

Q:

Can I add special instructions for alarm activation using ADT Select?

A:

ADT recommends that Special Instructions be updated by our Data team to ensure the information is presented in a manner which is clear and concise for our Alarm Agents. You may submit requests for Special Instruction updates to our Data team at 1-888-238-3282 (calgarydata@adt.ca).

Q:

How can I add or delete a ADT Select user?

A:

ADT Select logins are administered by the Web Services team. For additions/deletions please contact the Web Services group directly at 1-888-789-2523 (adtselecthelp@adt.ca) for additional assistance.

Q:

Do all my employees need an ADT Select login?

A:

No, only employees who will be accessing ADT Select to view or edit information need a login.

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