Frequently Asked Questions

Q:

What web browsers are compatible with ADT Select Entry?

A:

ADT Select Entry is compatible with any standard web browser including (but not limited to) the following:

• Internet Explorer
• Firefox
• Google Chrome
• Safari

Please note that ADT Select Entry does utilize cookies and javascript within the online web portal. Please ensure your browser is configured to allow cookies & javascript to ensure full functionality is available.

Q:

I've forgotten my password, how can I reset it?

A:

From the Login page, click the Forgot your password link located beneath the Password field. The web portal will prompt you to enter your Administrator ID, and an email will be automatically sent to you for password reset purposes.

Q:

I can't reset my password using the 'Forgot my password' link?

A:

Please contact Brivo directly at 1-866-274-8648 (option 3) for additional assistance.

Q:

How can I change my password?

A:

While logged into ADT Select Entry, choose the Change your password link under the Shortcuts located on the main landing page. This will prompt you to enter your existing password and choose a new password. Once these fields have been completed click the Save button to complete the change.

Q:

How do I perform various functions in the ADT Select Entry portal?

A:

ADT has posted a detailed User guide for the ADT Select Entry product, which is available under the Help menu in the web portal. This document is also available on our Help page. If you are still experiencing difficulties please contact ADT directly at 1-888-789-2523 for additional assistance.

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